Privacy Policy

Infoluma.pro is operated as an independent precision watch atelier in Kuala Lumpur, Malaysia. We collect only the information needed to respond to enquiries, arrange assessments, prepare estimates, complete approved work and maintain appropriate service records.

Information we may collect

• Name, email address, telephone number and appointment preferences.
• Watch brand, model, visible condition, service history and symptom details.
• Photographs of the watch, case, bracelet, crystal, movement access points and relevant condition issues.
• Consent preferences stored locally for cookie choices.

How we use information

Information is used to communicate with clients, prepare service recommendations, document approved work, handle payment or collection logistics and meet legal or insurance obligations where applicable.

Legal basis

For Malaysia clients and other applicable jurisdictions, processing may rely on consent, contract necessity, legitimate business interest or legal obligation depending on the context. Consent can be withdrawn where processing is based on consent.

Retention

Service records may be retained where they are useful for future repair history, warranty context, dispute prevention or legal obligations. We aim to retain only what is proportionate and relevant.

Your rights

Where applicable, you may request access, correction, deletion, restriction, portability or objection. To make a request, contact service@infoluma.pro.

Security

We use practical measures to limit access to client and watch information. Please avoid sending full serial numbers or high-value shipment details until an intake method has been agreed.